Ability to unsubscribe to different types of emails

  • Guest
  • Nov 29 2016
  • Reviewed: Voting Open
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  • Lauren Marcus Eisenberg commented
    26 Jun 11:13pm

    As a corollary idea: for faculty/staff who are also parents with professional and personal addresses, we would like constituents to selectively opt in /out of messages based on whether they want to the message delivered to school or home.

  • Guest commented
    18 May 05:27pm

    I see that the idea I-799 which asked for "Opt-In" options so they would see those options along with the general Opt-out of everything. This idea doesn't indicate that in the title so could be confusing. But basically, this whole functionality needs to be expanded with the addition of specific opt-outs and opt-ins that we can synch with our Consent area. Thanks!

  • Guest commented
    7 Jan 03:54pm

    Should also include clear options for opt-in and opt-out for each type, with the ability to get rid of the ambiguity of no response by making an answer required. It's not clear with no response if the lack of an explicit opt-in means opt-out or just didn't bother to complete.

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  • Michael Dotson commented
    13 Sep, 2018 08:29pm

    Giving the recipient to explain their choice to unsubscribe is needed for at least two reasons.  In addition to helping us to understand the types of email they want to stop receiving, it also gives us the opportunity to find out if we are reaching the wrong person entirely! 

    Since we apply email appends annually and rotate among several vendors, we get a number of incorrect email addresses - those that are actually tied to family members rather than the individual we are trying to reach, as well as those that are completely unrelated to the individual we are trying to reach. If someone opts out because it is not who we think it is, without manual inspection, we might think they opted out because they didn't want the content; when really, they are trying to let us know we have the wrong person. 

    Having a basic survey at the unsubscribe point would help us keep our data clean and accurate as well as fine-tune the types of emails we send to individuals.

  • Noelle Nachreiner commented
    27 Aug, 2018 05:24pm

    PLEASE Consider making this upgrade! It is imperative for donor communications! 

  • Kristy Henry commented
    2 Aug, 2018 05:41pm

    This is so important - hope it's going to be solved.

  • Rebecca Hauser commented
    2 Aug, 2018 05:27pm

    I am in agreement!!! This is a must. It's pretty ridiculous that a CRM powerhouse like Blackbaud is behind the curve on the standard practice of updating email preferences rather than unsubscribe.

  • Brad C commented
    23 May, 2018 04:02pm

    Allowing people to subscribe and unsubscribe from multiple emails is a big deal with the new GDPR requirements.  It seems that many organizations need to be specific about what they are asking users to opt-in or out from.  This should be tied with the Consent records and solicitor records like it is in NetCommunity.

  • Amanda Mogridge commented
    12 Dec, 2017 02:21am

    Yes, please change so people can choose preferences before opting out completely! Emma has a solution for this where there is a form people can fill out to "Manage Preferences," ideally people would always come to this page before completely opting out. 

  • Nancy Kolar commented
    24 Aug, 2017 11:59am

    We would like our constituents to be able to sign up for specific emails.  We would like to list the various emails we send out and give the individual the opportunity to subscribe and/or unsubscribe to unwanted emails. Right now if they unsubscribe, they are opting out of all emails.   I also think the "unsubscribe" should be renamed "email preferences."

  • Ernesto Abeytia commented
    16 Aug, 2017 06:37pm


  • Stacey Wills commented
    11 Aug, 2017 07:19pm

    YES - we were just talking about this. Would be great to be able to ask people about their email preferences. We send event invitations, solicitations AND our newsletter via email and would hate for alumni to miss their newsletter because they unsubscribed from a solicitation!

  • Kevin Harte commented
    10 Aug, 2017 12:09pm

    Is Blackbaud even reading these comments? For several months now, most users are requesting the same thing!!

  • Guest commented
    3 Jul, 2017 01:50pm

    I think the unsubscribe link should be named "email preferences" so that the receiver can decide. There should be a list of the various college emails that give the receiver the option to subscribe and unsubscribe.  

  • Joanna Fulton commented
    14 Apr, 2017 03:24am

    First users need to be able to actually sign up to different lists! So far as I can tell, this is currently impossible in OLX as well, with just 1 sign up form allowed, and no way to let users choose which lists they want to subscribe to in that form. We need both subscribe and unsubscribe to different lists for users - i.e. "email preferences", which has been a pretty standard function of email marketing for years now.

  • Kari Stauffer commented
    24 Mar, 2017 08:14pm

    This is really important to us too! Our email has historically been used mostly for monthly newsletters, but we are beginning to send out more fundraising emails. We anticipate some may choose to unsubscribe because of the fundraising emails, but we don't want to lose contact with them. If they can unsubscribe selectively, we will be able to keep them engaged in other ways. We already filter out our email list based on solicit codes, but right now if they unsubscribe we lose them from all email communication.

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