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Currently causing issues for us now we have a diverse range of communications. The global DNC added to a constituent record is very unhelpful. Especially if fundraisers are unsubscribing from a particular type of communication and inadvertently prevent themselves being communicated with via Email Marketing or Workflows about their events.

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Having a basic survey at the unsubscribe point would help us keep our data clean and accurate as well as fine-tune the types of emails we send to individuals.

Idea I-799, which requested "Opt-In" options so that they could see those options alongside the general Opt-out of everything, was implemented.. Because the title of this idea does not indicate this, it could be confusing. basketbros

I see that the idea I-799 which asked for "Opt-In" options so they would see those options along with the general Opt-out of everything. This idea doesn't indicate that in the title so could be confusing. vidmate bluestacks spice money

I see that the idea I-799 which asked for "Opt-In" options so they would see those options along with the general Opt-out of everything. This idea doesn't indicate that in the title so could be confusing.

This would be great as long as users can control how the records will be updated and/or be able to review the bounced emails for data entry errors, etc. dang ky w88

As a corollary idea: for faculty/staff who are also parents with professional and personal addresses, we would like constituents to selectively opt in /out of messages based on whether they want to the message delivered to school or home.

I see that the idea I-799 which asked for "Opt-In" options so they would see those options along with the general Opt-out of everything. This idea doesn't indicate that in the title so could be confusing. But basically, this whole functionality needs to be expanded with the addition of specific opt-outs and opt-ins that we can synch with our Consent area. Thanks!

Should also include clear options for opt-in and opt-out for each type, with the ability to get rid of the ambiguity of no response by making an answer required. It's not clear with no response if the lack of an explicit opt-in means opt-out or just didn't bother to complete.

Giving the recipient to explain their choice to unsubscribe is needed for at least two reasons.  In addition to helping us to understand the types of email they want to stop receiving, it also gives us the opportunity to find out if we are reaching the wrong person entirely! 

Since we apply email appends annually and rotate among several vendors, we get a number of incorrect email addresses - those that are actually tied to family members rather than the individual we are trying to reach, as well as those that are completely unrelated to the individual we are trying to reach. If someone opts out because it is not who we think it is, without manual inspection, we might think they opted out because they didn't want the content; when really, they are trying to let us know we have the wrong person. 

Having a basic survey at the unsubscribe point would help us keep our data clean and accurate as well as fine-tune the types of emails we send to individuals.

PLEASE Consider making this upgrade! It is imperative for donor communications! 

This is so important - hope it's going to be solved.

I am in agreement!!! This is a must. It's pretty ridiculous that a CRM powerhouse like Blackbaud is behind the curve on the standard practice of updating email preferences rather than unsubscribe.

Allowing people to subscribe and unsubscribe from multiple emails is a big deal with the new GDPR requirements.  It seems that many organizations need to be specific about what they are asking users to opt-in or out from.  This should be tied with the Consent records and solicitor records like it is in NetCommunity.

Yes, please change so people can choose preferences before opting out completely! Emma has a solution for this where there is a form people can fill out to "Manage Preferences," ideally people would always come to this page before completely opting out. 

We would like our constituents to be able to sign up for specific emails.  We would like to list the various emails we send out and give the individual the opportunity to subscribe and/or unsubscribe to unwanted emails. Right now if they unsubscribe, they are opting out of all emails.   I also think the "unsubscribe" should be renamed "email preferences."

Yes.