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Make Online Express update the individual's communication preferences on their record when they unsubscribe. Also have a system for updating records when people have hard bounces. It's currently a manual process and very time consuming!
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Guest
- Jun 19 2019
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Hi Jonathan
I am so sorry for the late reply. Ok thanks for the advice - I will take a look :)
I think this is something you can achieve through Business Rules - we've set it up so that if someone unsubscribes from our emails they have a "no email" solicit code added, with a corresponding "opt out" consent entry - hope that helps!