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Ability to have donors update their own credit card information for pledge payments using online express
The Problem: Often credit cards on pledges need to be updated in our system. I think donors feel more secure in updating this information online rather than over the phone or by mail, but it seems like there is no way to have them update this information using online express without creating a new pledge all together -which makes it difficult for us in reporting to them the correct balance on their initial pledge.
Possible Solution: I know on other online payments I have made to companies there is some times a little box I can check to have the company store my credit card for future payments. If we can have this box available and have their credit card information stored in RE in their next installment with the ability to link this to a recurring gift or pledge this may solve the problem.
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Guest
- Jun 25 2018
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The process to terminate the existing recurring gift should be seemless. Having to go to plug-in and unpost the gift so that you can terminate the gift is time consuming. We should be able to terminate the auto recurring gift in NXT.