Welcome to Online Express Ideas!
Please submit all product enhancement ideas below. We welcome your feedback; your ideas will be reviewed by the Product Manager that oversees the development of that part of the product on an ongoing basis and updated with its current status monthly based on our product planning process. Ideas you submit could help us shape features currently in development or grow our repository of requirements for our next big enhancement. Thank you for taking the time to share your thoughts and expertise with us.
If you believe you are experiencing a defect or have general information that you wish to publish, please submit those within the Online Express Community or contact Support.
Multiple Consent Categories for Opting Out in Email Marketing
Email marketing doesn't offer the ability for users to "opt out" from different consent categories; they either opt out of all OLX emails or none. My organization sends out different types of emails from OLX, so it creates a lot of extra work for us to update individuals that opt out depending on the types of emails we send out (event, general communications, etc.
Having the ability to add categories would enable these consent options to automate and correctly update on constituent records.
-
Manuel Montiel
- Dec 5 2019
Related ideas
Privacy Policy | Safe Harbor Notice | Terms of Use | Acceptable Use Policy | © 2016 Blackbaud, Inc. All Rights Reserved
I see this comment was made in 2019. We are now dealing with this issue. Has there been any resolve around this? So if one of your constituents opts out, how do you not opt them out of all emails? How are you updating individuals that opt out to the specific mailing you sent out? Sounds like a lot of work, but it doesn't seem like there's another option. Thanks!