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Reposition the "Close" button on the Payment Processed by Blackbaud Pop-up so it's not truncated in mobile view
On mobile devices, the "Close" button on the Payment Processed by Blackbaud Pop-up bleeds off the screen on the right-side and is truncated from view so donors get frustrated when it seemingly appears that the pop-up cannot be closed. Donors don't know what to do so they cancel out completely and give up. As an Annual Giving Manager, I feel this is a major problem as it obviously affects revenue. I attached a photo and indicated the truncated "close" button with a green arrow.
Thank you,
Henry Fung
Annual Giving Manager
St. Anthony Foundation
-
Guest
- Jun 17 2019
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This happens when donors accidentally tap the "Payment Processed by Blackbaud" link instead of the payment method, which is easy to do without realizing when on a mobile device. Without being able to close the window there's not a clear way to proceed with the donation.