Please submit all product enhancement ideas below. We welcome your feedback; your ideas will be reviewed by the Product Manager that oversees the development of that part of the product on an ongoing basis and updated with its current status monthly based on our product planning process. Ideas you submit could help us shape features currently in development or grow our repository of requirements for our next big enhancement. Thank you for taking the time to share your thoughts and expertise with us.
Currently, after downloading the email as an appeal, the system creates the Appeal record and adds the assigned appeal to all of the recipients in their constituent record. Unfortunately, if you want to add a package, it cannot be imported after the fact as an update to the assigned appeal record. Packages can only be imported when importing a new assigned appeal to constituent records. So, you would have to export the assigned appeal so you can keep the response history (opened, clicked, etc.) add the package, delete the original appeal you downloaded, and then reimport it back in. Too much work!!! We need to be able to add the package from within OLX prior to downloading, or they need to make it possible to update an existing assigned appeal with the package. Either way. Please vote for this.