Please submit all product enhancement ideas below. We welcome your feedback; your ideas will be reviewed by the Product Manager that oversees the development of that part of the product on an ongoing basis and updated with its current status monthly based on our product planning process. Ideas you submit could help us shape features currently in development or grow our repository of requirements for our next big enhancement. Thank you for taking the time to share your thoughts and expertise with us.
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This idea has been merged into another idea. To comment or vote on this idea, please visit BBOX-I-189 Donor Option to Cover Processing Fee.
Online Express should include an option for donors to cover credit card fees. I recently made a donation to a charity and their donation form had that option. It calculated the fees after I inserted my donation amount and then asked if I wanted to offset processing fees. This option would mean more money for your nonprofit!
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I agree that this should be an optional add-on. In a previous system we used, I used a fixed fee regardless of donation amount - $2.00 or $3.00, so no calculation was needed. We found 70-75% of donors added the $2.00. It was easy, straighforward, optional, and truly did offset a large percentage of our transaction fees, leaving more money to support our programs.
I disagree. Credit card fees are minimal with BBMS and are the cost of doing business.
You are costing your customers a lot of money. Many systems offer this and most donors use it. It is not hard to do.