Welcome to Online Express Ideas!
Please submit all product enhancement ideas below. We welcome your feedback; your ideas will be reviewed by the Product Manager that oversees the development of that part of the product on an ongoing basis and updated with its current status monthly based on our product planning process. Ideas you submit could help us shape features currently in development or grow our repository of requirements for our next big enhancement. Thank you for taking the time to share your thoughts and expertise with us.
If you believe you are experiencing a defect or have general information that you wish to publish, please submit those within the Online Express Community or contact Support.
Fix loading time of form
At the moment the loading time of the form is around 2 seconds every time, though this doesn't seem like a lot it is more than you would see on any other form online and looks unprofessional. This delay is also likely to put people off- people expect pages to load in less than two seconds and studies have suggested that 25-40% of people will leave a page if it fails to load in less than 4 seconds!
-
Guest
- Jul 28 2017
Related ideas
Privacy Policy | Safe Harbor Notice | Terms of Use | Acceptable Use Policy | © 2016 Blackbaud, Inc. All Rights Reserved
I was about to load the same suggestion!
It takes too long to load Online Express and Net Community forms. In the few seconds it takes to load some donors will give up and go elsewhere and in emergencies when we can receive over 1000 donations in a single day this really matters. It is not just our website. All sites I have seen that use Online Express or Net Community Forms have this issue and I am on a fast fibre connections, some donors have slower connections.
This is one of the big reasons why our website team do not like using Online Express forms.
My understanding is that the delay is as the webpage connects to our RE database to populate fields such as drop down lists etc. If this is the cause of the delay why can't those fields be saved online so the form can load faster? Whatever the reason improvements in this area would be appreciated.