Ability to Embed Thank You Video in Acknowledment

It would be ideal if within the donation form's acknowledgment/email we could embed video content. As storytellers, I think seeing someone that their contribution is benefiting saying thank you would be refreshing...in addition to the standard thank you text.

  • Brian Teague
  • Jul 26 2017
  • Reviewed: Voting Open
  • Attach files
  • Nick Sinclair commented
    18 Jul, 2023 02:15pm

    seems like its been a good idea for a number of years - it is still a really good idea - please add.

  • Guest commented
    10 Aug, 2022 03:30pm

    Very interested in this feature

  • Guest commented
    15 Feb, 2022 10:56pm

    Yes, please! This would be extremely valuable.

  • Timothy Bolton commented
    3 May, 2021 07:00pm


  • Jo Auterson commented
    9 Apr, 2021 08:43am

    Any progress with this one?

  • Debbie Lee commented
    6 Jul, 2020 05:11pm

    We would love to have this option as well!

  • Guest commented
    21 Nov, 2019 06:05pm

    I'd love this to be an option.

  • Christine Birkett commented
    20 Dec, 2018 07:20pm

    Hi Everyone,

    Has this been added to OE yet?

    Happy Holidays!

  • Guest commented
    19 Nov, 2018 04:37pm

    I am wondering if there is any update to this? I am working on an eblast right now and would like to embed a video. 

  • Andrew Eisenhauer commented
    5 Nov, 2018 03:00am


    Online express has a lot - a lot - of catching up to do.

  • Guest commented
    16 Jan, 2018 03:14pm

    Agreed! This is easy to do with other email marketing services. A real downside to online express is the lack of this kind of feature.

  • Guest commented
    29 Dec, 2017 09:06pm

    Agreed! We are looking to use our New Year's video in an appeal. Not having the basic capability in the video age is crazy!

  • Michele Soli commented
    6 Nov, 2017 06:04pm

    I also agree that this is a necessary feature. I have been quite frustrated with the overall formatting options in Online Express, and the ability to embed a video is at the top of the list of things that should be changed.

  • Guest commented
    6 Sep, 2017 04:08pm

    I recently inquired about embedding video in email messages as well as acknowledgements.The message delivery is much cleaner when a video is embedded rather than linked. When using links, supporters are directed outside of our message which is not at all what our goal would be. I hope this is an up-and-coming enhancement to Online Express.

  • Guest commented
    30 Aug, 2017 05:32pm

    Place the video on your website.  Insert a still from the video with a "play" button superimposed and a link to the video page on the image.  Added bonus of preventing your email being automatically flagged as spam.

  • Guest commented
    28 Jul, 2017 08:11pm

    I totally agree Brian. How we interact with our donors is so important and a video message would just help in our stewardship efforts.

  • +28

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