Please submit all product enhancement ideas below. We welcome your feedback; your ideas will be reviewed by the Product Manager that oversees the development of that part of the product on an ongoing basis and updated with its current status monthly based on our product planning process. Ideas you submit could help us shape features currently in development or grow our repository of requirements for our next big enhancement. Thank you for taking the time to share your thoughts and expertise with us.
If you believe you are experiencing a defect or have general information that you wish to publish, please submit those within the Online Express Community or contact Support.
When processing constituent profile updates, Online Express refers to Account>Integration options>Email mapping, but that is only to determine what email type is selected in the “First email type” field; it doesn’t refer to the other mapped email types. Online Express will use the email type mapped under “First email type” in Account>Integration options>Email mapping as the mapped email type when adding the email address to the constituent record. If the email type is already present on the constituent record, Online Express will continue to use the email type mapped under “First email type”; it will not refer to the email types selected under “Second email type” and “Third email type”.
Some users would like for Online Express to use the mapped email types in Account>Integration options>Email mapping in the same manner as email lists. If there is already an active email address with the email type mapped under "First email type" on the constituent record, Online Express uses the email type mapped under "Second email type". If there are already active email addresses with the email types mapped under "First email type" and "Second email type" on the constituent record, Online Express uses the email type mapped under "Third email type".
Privacy Policy | Safe Harbor Notice | Terms of Use | Acceptable Use Policy | © 2016 Blackbaud, Inc. All Rights Reserved