Use mapped email types in Account>Integration options>Email mapping when processing transactions

When processing constituent profile updates, Online Express refers to Account>Integration options>Email mapping, but that is only to determine what email type is selected in the “First email type” field; it doesn’t refer to the other mapped email types. Online Express will use the email type mapped under “First email type” in Account>Integration options>Email mapping as the mapped email type when adding the email address to the constituent record. If the email type is already present on the constituent record, Online Express will continue to use the email type mapped under “First email type”; it will not refer to the email types selected under “Second email type” and “Third email type”.

Some users would like for Online Express to use the mapped email types in Account>Integration options>Email mapping in the same manner as email lists. If there is already an active email address with the email type mapped under "First email type" on the constituent record, Online Express uses the email type mapped under "Second email type".   If there are already active email addresses with the email types mapped under "First email type" and "Second email type" on the constituent record, Online Express uses the email type mapped under "Third email type".   

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  • Jun 12 2017
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