Welcome to Online Express Ideas!
Please submit all product enhancement ideas below. We welcome your feedback; your ideas will be reviewed by the Product Manager that oversees the development of that part of the product on an ongoing basis and updated with its current status monthly based on our product planning process. Ideas you submit could help us shape features currently in development or grow our repository of requirements for our next big enhancement. Thank you for taking the time to share your thoughts and expertise with us.
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Sustaining Donor Portal
In Blackbaud's recent reporting series called "Sustainers in Focus," the researchers describe the value of giving donors the ability to manage their own giving by, for example, updating their own credit cards or bank information. Currently, a donor who has decided to create a monthly/recurring/sustaining donation does not have any control after the donation is made. The best that we have been able to do is manually send email notifications with more information and an introduction to our staff, who would be able to assist them with any needs. That step is a given and great for stewardship but all things being said... wouldn't it be great for a donor portal to exist - giving these sustaining donors access and full information about their giving? For example, if at 11 p.m. at night they want to increase their donation, they could! Or if they wanted to see a history of their gifts, no problem - it's at their finger tips.
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Guest
- May 15 2017
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if this is too large an undertaking for now, just a form to update their bank or credit card information through online express would be extremely helpful. Our donors are always asking for this.