Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit BBOX-I-189 Donor Option to Cover Processing Fee.

Add an option to the donation form that allows a donor to pay the credit card transaction fee. Merged

The third-party software we were using before going with Online Express had that option and it proved profitable to our organization.

  • Guest
  • May 9 2017
  • Reviewed: Voting Open
  • Laura Pedrick commented
    3 Mar, 2020 08:22pm

    Yes, please make this a reality. It���s costing us $$ not to have this option. I���m surprised that RE can���t accommodate this now. Thank you.

  • Justin Barrett commented
    29 Jan, 2020 04:59pm

    This is a win-win. Non-profits will be able to manage credit card fees, and Blackbaud will have more people using Online Express and not competitor's products that do have the option for donors to pay the transaction fee. 

  • Guest commented
    5 Nov, 2019 08:22pm

    This seems like such a no brainer--why can't it happen??

  • Kristen Smith commented
    15 Jul, 2019 06:47pm

    I agree that this should be an optional add-on. In a previous system we used, I used a fixed fee regardless of donation amount - $2.00 or $3.00, so no calculation was needed. We found 70-75% of donors added the $2.00. It was easy, straighforward, optional, and truly did offset a large percentage of our transaction fees, leaving more money to support our programs. 

  • Guest commented
    7 Mar, 2019 06:31pm

    I hope this becomes a priority update for OLX. In the nonprofit tight budget world this would be a huge help to nonprofits and a big perk to OLX. Large national nonprofits like the Sierra Club have this option on their online donation forms. Other Blackbaud products like everydayhero offer it too!

  • Merllene Bendixen commented
    3 Dec, 2018 10:38pm

    This is a major request from our fundraisers and it is hard to move them from wanting to use other products that allow this feature. 

  • Guest commented
    2 Mar, 2018 06:59pm

    I think this needs to be a top-priority update. Many other transaction pages have this option and it is very beneficial for nonprofits. 

  • Danielle Tamashiro commented
    24 Jul, 2017 09:04pm

    I would like to see an option on the Online Express forms where donors can take on that credit card transaction fee. Donors wouldn't mind spending a few more dollars for their donation and it would save non-profits huge amounts of money in processing fees.

  • Maria DeCrosta commented
    8 Jun, 2017 06:25pm

    We are currently looking into moving our forms from Final Site to Online Express and would love to see this feature.

  • Guest commented
    19 May, 2017 07:23pm

    We had the transaction fee option with our old vendor. I hope this can be enacted soon as it reduces a lot of funding loss with online donations..


    Anna Lee Ingalls

  • +109

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