Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit BBOX-I-189 Donor Option to Cover Processing Fee.

Add an option to the donation form that allows a donor to pay the credit card transaction fee. Merged

The third-party software we were using before going with Online Express had that option and it proved profitable to our organization.

  • Guest
  • May 9 2017
  • Reviewed: Voting Open
  • Laura Pedrick commented
    March 03, 2020 20:22

    Yes, please make this a reality. It���s costing us $$ not to have this option. I���m surprised that RE can���t accommodate this now. Thank you.

  • Justin Barrett commented
    January 29, 2020 16:59

    This is a win-win. Non-profits will be able to manage credit card fees, and Blackbaud will have more people using Online Express and not competitor's products that do have the option for donors to pay the transaction fee. 

  • Guest commented
    November 05, 2019 20:22

    This seems like such a no brainer--why can't it happen??

  • Kristen Smith commented
    July 15, 2019 18:47

    I agree that this should be an optional add-on. In a previous system we used, I used a fixed fee regardless of donation amount - $2.00 or $3.00, so no calculation was needed. We found 70-75% of donors added the $2.00. It was easy, straighforward, optional, and truly did offset a large percentage of our transaction fees, leaving more money to support our programs. 

  • Guest commented
    March 07, 2019 18:31

    I hope this becomes a priority update for OLX. In the nonprofit tight budget world this would be a huge help to nonprofits and a big perk to OLX. Large national nonprofits like the Sierra Club have this option on their online donation forms. Other Blackbaud products like everydayhero offer it too!

  • Merllene Bendixen commented
    December 03, 2018 22:38

    This is a major request from our fundraisers and it is hard to move them from wanting to use other products that allow this feature. 

  • Guest commented
    March 02, 2018 18:59

    I think this needs to be a top-priority update. Many other transaction pages have this option and it is very beneficial for nonprofits. 

  • Danielle Tamashiro commented
    July 24, 2017 21:04

    I would like to see an option on the Online Express forms where donors can take on that credit card transaction fee. Donors wouldn't mind spending a few more dollars for their donation and it would save non-profits huge amounts of money in processing fees.

  • Maria DeCrosta commented
    June 08, 2017 18:25

    We are currently looking into moving our forms from Final Site to Online Express and would love to see this feature.

  • Guest commented
    May 19, 2017 19:23

    We had the transaction fee option with our old vendor. I hope this can be enacted soon as it reduces a lot of funding loss with online donations..

    Thanks!

    Anna Lee Ingalls

  • +109

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