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Please submit all product enhancement ideas below. We welcome your feedback; your ideas will be reviewed by the Product Manager that oversees the development of that part of the product on an ongoing basis and updated with its current status monthly based on our product planning process. Ideas you submit could help us shape features currently in development or grow our repository of requirements for our next big enhancement. Thank you for taking the time to share your thoughts and expertise with us.
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Provide the ability turn off e-Receipts for Direct Debit transactions
We created a mixed use form for both CC and Direct Debit transactions. We also setup the form to provide an immediate thank you and E-Receipt upon submission. For CC transactions this is OK because the transaction is applied to the card immediately. However, for Direct Debit, the transaction is not completed until our administration performs in in Raiser's Edge. The fall out from this setup is that someone could submit a donation for a large amount - say $ 1,000 via Direct Debit, put in fictitious account information and then get a Tax Receipt for the amount (that was never processed). My suggestion would be to allow separate controls for the E-Receipt for each payment type in the form setup. Then you could have the best of both worlds. For now we will be forced to create two separate forms with different settings so that this cannot happen.
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Rob Cameron
- Feb 9 2017
- Reviewed: Voting Open
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