Please submit all product enhancement ideas below. We welcome your feedback; your ideas will be reviewed by the Product Manager that oversees the development of that part of the product on an ongoing basis and updated with its current status monthly based on our product planning process. Ideas you submit could help us shape features currently in development or grow our repository of requirements for our next big enhancement. Thank you for taking the time to share your thoughts and expertise with us.
If you believe you are experiencing a defect or have general information that you wish to publish, please submit those within the Online Express Community or contact Support.
In other merchant services, when we receive an email notifying us of a donation, it includes the address and phone number of the donor . We manually send out customized letters to our donors. The receipt that they receive will not always suffice for a tax receipt and we send tax receipts to our donors. The person receiving the emails and sends the thank you may have to call the person or respond before they are in the office and can look at Raiser's Edge.
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