OLX should automatically updated records within RE database when hard bounces occur

I almost feel like what exactly is the point of using OLX for email appeals if the system isn't going to update the records in RE.  That means that all hard bounces I have to go in and run a report from OLX and then update each record individually within RE.  I feel like OLX should have the capability to update the records within RE.  Hopefully this is in the works.

  • Mercedes McCay-Read
  • Jan 5 2017
  • Reviewed: Voting Open
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  • Guest commented
    20 Oct, 2023 09:24am

    I'm loving the concept of Online Express Ideas! It's fantastic to have a space where users can share their suggestions and potentially shape the development of OLX. Regarding the idea about automatically updating records within RE when hard bounces occur, I wholeheartedly support it. It's crucial for OLX to integrate seamlessly with RE to make email appeals more effective. Eliminating the need for manual updates would not only save time but also reduce the chances of errors. I hope the Product Manager is as excited about this idea as we are, and I'm looking forward to seeing it in action.


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  • mahreen khan commented
    13 Feb, 2021 04:30pm

    This would be great as long as users can control how the records will be updated and/or be able to review the bounced emails for data entry errors, etc.dang ky w88

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  • Guest commented
    21 Mar, 2019 12:06pm

    These sort of updates should be automatic to whatever we decide it to be, e.g. add us an option to put a comment against hard bounced email addresses, or a tick box that is automatically ticked if OLX received/identified one. 

  • Sunshine Watson commented
    16 Aug, 2018 03:38pm

    This would be great as long as users can control how the records will be updated and/or be able to review the bounced emails for data entry errors, etc.

  • Guest commented
    14 Aug, 2018 08:44am

    I agree, even if I have to say that OLX automatically remove from mailing constituents who have opted-out in the past. Also you can see if they have opted-out through the appeal tab, so if you update your exclusion query with anyone who has opt-out on the response of an appeal that should work.

  • Vicki Egesdal commented
    26 Oct, 2017 09:47pm

    I agree with Hannah. If OLX doesn't do this, I might as well stick with MailChimp and continue to manually reconcile the two lists.

  • Hannah Wolod commented
    25 Apr, 2017 07:12pm

    Wait it doesn't do this already?

    Why exactly did I switch to OLX?!

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