Welcome to Online Express Ideas!
Please submit all product enhancement ideas below. We welcome your feedback; your ideas will be reviewed by the Product Manager that oversees the development of that part of the product on an ongoing basis and updated with its current status monthly based on our product planning process. Ideas you submit could help us shape features currently in development or grow our repository of requirements for our next big enhancement. Thank you for taking the time to share your thoughts and expertise with us.
If you believe you are experiencing a defect or have general information that you wish to publish, please submit those within the Online Express Community or contact Support.
OLX should automatically updated records within RE database when hard bounces occur
I almost feel like what exactly is the point of using OLX for email appeals if the system isn't going to update the records in RE. That means that all hard bounces I have to go in and run a report from OLX and then update each record individually within RE. I feel like OLX should have the capability to update the records within RE. Hopefully this is in the works.
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Mercedes McCay-Read
- Jan 5 2017
- Reviewed: Voting Open
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Agree with idea. While hard bounces are indicated in the Appeal record if you update the response data after the email is sent; you can see see "bounced" in the Appeal aligned with the specific email address. But it takes a manual mark on the same email address in Phones...so why not take the extra step to mark that somehow or somewhere, either in the Phone comment or change the email type to "bounced"?
I'm loving the concept of Online Express Ideas! It's fantastic to have a space where users can share their suggestions and potentially shape the development of OLX. Regarding the idea about automatically updating records within RE when hard bounces occur, I wholeheartedly support it. It's crucial for OLX to integrate seamlessly with RE to make email appeals more effective. Eliminating the need for manual updates would not only save time but also reduce the chances of errors. I hope the Product Manager is as excited about this idea as we are, and I'm looking forward to seeing it in action.
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This would be great as long as users can control how the records will be updated and/or be able to review the bounced emails for data entry errors, etc.dang ky w88
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These sort of updates should be automatic to whatever we decide it to be, e.g. add us an option to put a comment against hard bounced email addresses, or a tick box that is automatically ticked if OLX received/identified one.
This would be great as long as users can control how the records will be updated and/or be able to review the bounced emails for data entry errors, etc.
I agree, even if I have to say that OLX automatically remove from mailing constituents who have opted-out in the past. Also you can see if they have opted-out through the appeal tab, so if you update your exclusion query with anyone who has opt-out on the response of an appeal that should work.
I agree with Hannah. If OLX doesn't do this, I might as well stick with MailChimp and continue to manually reconcile the two lists.
Wait it doesn't do this already?
Why exactly did I switch to OLX?!