Additional Fields for Email Sign Up

  • Guest
  • Nov 29 2016
  • Reviewed: Voting Open
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  • Rachel Thompson commented
    26 Feb 05:43pm

    This is absurd that this feature is still not available and is a huge miss on Blackbaud's part, specifically with how difficult it is to import data into RE. We should have the ability to customize email sign up forms to linked fields in our database, and ideally to linked attributes. If a third party system like importomatic can do this then i would think this is doable. Cannot believe this post was created in 2016 and almost a decade later there is no resolution.

  • Jeff Johnston commented
    24 Nov, 2021 12:12am

    This idea has been discussed for 4+ years, but is there any movement on adding this feature? Other than Firstname, Lastname, and Email, additional fields should not be required, but still available for entry. The legitimate comments here are instructive for how adding fields to the signup form can be utilized. 1) More data fields are captured; more content is added when processing new signups. 2) Allows new subscribers to indicate preferences for types of emails desired. This is Basic 101 for segmenting audiences and targeting communication they want and limits them from getting the info they don't really want. 3) If address fields could be added, then the new subscriber who fills these fields out could be added to a snail mail list, too. I'm just surprised how limiting Online Express is after years of development. Many features that are basic to other email marketing companies are completely missing or woefully inadequate in OLX.

  • Matt Henry commented
    4 Aug, 2021 02:20am

    It looks very nice and informative. Thank you so much!

  • Gary Voss commented
    2 Feb, 2021 09:40am

    Hi Ken Cantu. I can see that this feature was under discussion by your team back in 2018. Is there any progress you can share with us? Can we expect to see this feature added soon or should we consider alternative options for collecting additional user sign up information?

  • Alex Spurgeon commented
    24 Aug, 2020 02:04pm

    We've just started using this form and find it really limiting. Specifically, it would be so helpful if we could simply add a 'title' box to the form. We don't have first names for all of our constituents to we address people as "Dear <Title> <Surname>" - if the title is left blank (because the form doesn't capture it) then the salutation leaves the title blank, addressing those people as "Dear <Surname>". To avoid this, we're having to manually add titles to every new sign up, which makes the form far less efficient. This method is also open to error where constituents have unisex names.

  • Guest commented
    12 Aug, 2020 02:22pm

    Has anyone found a solution to this? Has there been any movement on this?

  • Guest commented
    24 Jul, 2018 08:18pm

    We just went to make the move from Constant Contact to Online Express and discovered that we can't add our own fields, so now we're exploring a survey monkey like thing or form on our website instead...double work for my employee. :(   The fields we would like to add are street address, city, state, zip. This would allow us to link email signups to people already in our database. First name and last name alone aren't enough for us to feel confident about adding an email to an existing record. A nice to have, but not necessary, would be attributes. We're a Humane Society, so we use thinks like "cat enthusiast", "dog enthusiast" etc. to segment our appeals. If we could get that at the time of survey, that would be amazing! Thanks for considering! 

  • Sara Seidler commented
    12 Jul, 2018 03:19pm

    We would like users to be able to sign up for different lists or program updates so that we can target communications. We also need address information and that's a big reason we don't use the sign up forms.

  • Guest commented
    9 Jul, 2018 06:39pm

    It would be good to allow a field to custom map to specific attributes. Being a bilingual organization we need to record their language preference as a specific attribute.


    Or give us the option to create more than one sign up form.

  • Ken Cantu commented
    9 Jul, 2018 01:33pm

    Hi all, thanks for the feedback! This will help me have discussions over the next two weeks about this feature and it's priority. 

  • Guest commented
    9 Jul, 2018 08:01am

    Hi Ken,

    Thanks for asking. It's goof to hear this might be on the agenda.

    I guess the main things would be being able to add their address and a phone number. And then also if we could add attributes then that would allow for some of the other customisations others are requesting - even if they have to do an export/import or a group change to get there.

    I guess it wouldn't need to be that different from the kind of things that happens through the event sign-up and donation forms in OLX already.


  • Guest commented
    6 Jul, 2018 07:28pm

    We really need the ability to have users sign up for different lists or program updates.  It would give us a way to send more targeted communications.  In addition, I would love to be able to ask people for how often they would want a newsletter or update (i.e. monthly, quarterly, etc).  This would give donors and others a way to only get the types of information that they are interested in and will hopefully help with our open rates.

  • Guest commented
    6 Jul, 2018 07:22pm

    Our organization doesn't use the email functionality because there are so many missing pieces. For one thing, you do not have access to all the merge fields in RE. Secondly, there are no preference options (i.e. you can't really build a form). It's pretty much a name and email kind of thing. I understand that OLX is not Net Community, but I think being able to allow constituents select what they want to hear about from us is crucially to our marketing.

  • Ken Cantu commented
    6 Jul, 2018 07:04pm

    Hi all, I'm gathering use cases around next gen forms in web view. I'd be interested in knowing your priorities of which specific additional sign up fields you'd want to see first. 

    Also, there are usually multiple versions of ideas, we definitely look at them all and combine like ones as we assess level of impact. 



  • Jeff Johnston commented
    26 Feb, 2018 09:31pm

    There seems to be more than 1 topic for this same request:

    • Additional Fields for Email Sign Up (89 votes)
    • Additional Fields in the E-mail Sign up form (14 votes)

    Perhaps if the topics/votes were combined, it might send a stronger message to Blackbaud about this feature request.

  • Guest commented
    16 Nov, 2017 09:16pm

    with several  programs this is really needed

  • Guest commented
    8 Sep, 2017 03:32pm

    It would be helpful to be able to add new fields into a form which will help to identify new and existing members, such as the Member ID #.

  • Joanna Fulton commented
    14 Apr, 2017 03:26am

    It's impossible to segment and target users if there's no way to customise the form. Partciularly if the sign up form doesn't even let users choose which lists they'd like to sign up to.

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