Please submit all product enhancement ideas below. We welcome your feedback; your ideas will be reviewed by the Product Manager that oversees the development of that part of the product on an ongoing basis and updated with its current status monthly based on our product planning process. Ideas you submit could help us shape features currently in development or grow our repository of requirements for our next big enhancement. Thank you for taking the time to share your thoughts and expertise with us.
If you believe you are experiencing a defect or have general information that you wish to publish, please submit those within the Online Express Community or contact Support.
We have multiple mailed appeals that are segmented, and provide the donor with an option to make their gift online. However when gifts are received in OE, there's no way for us to link the appeal/package, like we do the fund or a tribute as part of the process of linking the donor to RE. It is cumbersome to have to look at each donor's record to see which appeal they received, and then to remember that appeal when posting all the OE gifts in a batch. Because we have multiple appeals that go out in the same time frame, it is not feasible to create a new giving page for each appeal and also make sure that the correct URL info goes into the appeal letter. Since it is an option to open the constituent record when linking the gift, we can check the appeal & package, and if we could then have this info added to the initial linking page, it would populate in the batch and get posted to the correct appeal on the record.